Please Note:
The coronavirus is affecting every aspect of our lives. We are taking extra precautions because of COVID-19 and
working in shorter staggered shifts with fewer people. This is causing shipping delays. Orders may take 5-7 days just
to leave our shop. We are doing everything we safely can to get back to shorter turnaround times.

We ship most orders via US Postal Service Priority Mail using the least amount of packaging material possible.
*If your order is under ONE POUND you will also see an option to have your package shipped using USPS First
Class Mail.
● This option will be less expensive, however, shipping time will be 2 to 3 days longer than with Priority
Shipping.
You will always receive BOTH options except:
● In the warm summer months, the First Class option will not be available if you purchase items that may melt
in transit due to the increase in transit time.

Orders are packed and shipped within 2 to 4 business days from receipt of payment.
Priority mail takes approximately 2 to 3 business days to arrive once shipped–depending on your distance from
Ohio.
First Class Mail takes approximately 4 to 5 business days to arrive once shipped–depending on your distance from
Ohio.
● USPS Priority Mail: You should receive your order within 5 to 7 business days from receipt of payment
● USPS First Class Mail: You should receive your order within 7 to 9 business days from receipt of payment
RECEIVING ORDERS DURING A SALE: We work hard to get packages to you as quickly as possible. During
special sales, Black Friday weekend or other holiday sales packages may be delayed by a few days.

We try our best to pack our products carefully so that they are protected during the shipping process, however, once
they leave our facility, it is hard to know how carefully they are handled.

If you have received a product that arrived damaged or broken, please contact us through our email
smokeyquartzwellness@protonmail.com business office so that we can remedy the situation. Your satisfaction is
our goal.

Contact us during business 9am- 5pm business hours by phone (840) 800-1181

We hand blend all of our own products in small batches to ensure freshness,
consistency, and perfection.

Our products are not made to sit on store shelves for years and years. Although there are natural preservatives within the chemical structure of natural ingredients, they are nowhere near as potent as the synthetic preservatives used in commercial products to prolong shelf-life.

Other than soap, our products are remade every few weeks and none are very old when they are sold. Our products, other than soap, should be opened within 3 months of
purchase. Since we use no preservatives or chemical stabilizers, the more important question is, “how long will the product last once it has been opened?
Once opened, skin care products become exposed to dirt and microorganisms (bacteria, yeasts, and molds) that are found in the air and on the skin.
As soon as you open and begin to use any product, simply the way in which you use it will affect its lifespan.
So, we are beginning to use the PAO (period-after-opening) symbol. These symbols are already available
on the product pages of our website and we are in the process of adding them to all of our labels.
The POA symbol is a standard symbol that identifies the useful lifetime of a skin care product after it has
been opened for the first time.
As you can see from the picture on the left, the symbol is an open jar with a written number and the letter
“M” for the word “months.”
A product with a “3M” would mean that it is good for 3 months after opening.
Tip: write the date you open a product for the first time on its label so you can keep track of the period
after opening.
This POA number represents our best suggestion. There are many factors that can affect the lifespan of a product. If
a product is discolored, has an unpleasant smell or looks odd, the product should not be used and should be
discarded.
● Each time you place your warm fingers into a tin or jar, you melt some of the butter which can change the
consistency of the product.
● Fingers also introduce bacteria and other contaminants into the product.
● If a product has not been stored properly, for example, if the lid has been left off for long periods of time, the
product may ‘go off’ before the period after opening has passed.
● As scented products age, some of the natural essential oil scent may be lost. Pure essential oils just do not
have the staying power of synthetic fragrance oils.
● Over time, natural colors may also fade.
I HAVE ALLERGIES WHAT NATURAL SKINCARE PRODUCTS ARE S

Trying to choose the right natural soap and skin care products can be a bit
overwhelming especially when you have allergies and/or skin sensitivities.
Since we proudly list every ingredient in all of our products, reading the ingredient list
will help to eliminate ingredients that may cause you problems

We often receive questions as to whether our soaps, shampoos, and other natural
products are safe to use during pregnancy.
We recommend that expectant and nursing mothers check with their midwife or
physician before changing a skincare routine with our organic products, or any other
line of products.
Read the label on a bar of commercial soap. Read the label on your jar of moisturizer.
Now read the ingredients in a Chagrin Valley product.
We use quality natural and USDA Certified Organic ingredients. No synthetic additives,
colorants, fragrances, preservatives, or chemical derivatives are used.
There is nothing in our all-natural basic soap or other products that could cause a
problem in pregnancy.
Topically applying the herbs present in many of our soaps is also not a problem. Your
skin will absorb much less herb from the soap than if you would sprinkle them on your
food. Essential Oils
The issue that seems to be of most concern is the use of essential oils during
pregnancy.
There is a lot of confusing, ambiguous, and inaccurate information concerning the use
of essential oils in pregnancy.
The question of safety and safety testing has a lot to do with several factors.
The type and composition of the specific essential oil. Essential oils differ greatly in
strength and composition.